Market Characteristics / Cost Drivers
Risks and Constraints
- Deliver World-class operational solutions that utilize CBRE Strategic, Preferred and contracted suppliers providing for sustainable outcomes and long-term supplier relationships
- Ensure best-in-class financial operating models that leverages CBRE’s buying power as well as innovation and technology
- Align all global KPI’s and SLA’s to drive consistency across client accounts and markets
- Increase client retention by delivering best-in-class services
- Focus on sustainable operating models that exceed average industry contracting term (3 year average) - continual pressure testing to ensure market relevance
Potential Savings Levers
Goals and Targets
- Occupancy sensors / heat mapping to validate staffing levels and work routes
- High-output equipment to increase cleaning productivity
- "Best-fit, Best-value" vendor selection
- SOW alignment - Prescribed vs Outcome-based
- Service model optimization - Hybrid / Day Cleaning - Centralized Trash , etc.
- In-depth analysis - Cleanable Sq Ft, Labor, Productivity, Wage Rates, Benefits , Equipment pairing, Misc Expenses, Overhead & Profit
- Effective management of under-utilized space
- Decoupling of consumables and carpet & floor care programs
- Labor Laws and regulations by country
- Unionized labor, Guild, Bill 7 & CBA language
- Living wage dynamics
- ESG & circular economy programming
- Supply-chain disruptions and volatility
- Large CBRE FM competitors in this space (ISS, ABM, etc.)
- Current labor market dynamics
- Supply chain challenges - long lead times and cost increases
- Account willingness to engage and utilize platform tools and resources
JAN-007 - Ver 2.0 (May 23)
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